Cancellation Policy

1-Hour Cancellation Window:

Customers may cancel their booking or order within 1 hour of placing it for a full refund.
To cancel, please contact us via email/phone number/website form within 1 hour of your purchase.

Conditions:

The 1-hour cancellation window begins from the time the order or booking confirmation is received.
Cancellations made after the 1-hour window will not be eligible for a refund.
For cancellations made within the 1-hour window, a full refund will be issued to the original payment method.
If you encounter any issues while attempting to cancel within the 1-hour period, please contact our customer support immediately.

Exceptions:

Certain products or services may be non-refundable once purchased. These exceptions will be clearly noted in the product/service description.
If the service or product has already been delivered or initiated within the 1-hour window, cancellation may not be possible.

How to Cancel:

Email: Send an email toinfo@stereotech.ca with your order or booking number and the reason for cancellation.
Phone: Call us at 4379880458 and provide your order or booking number.
Website Form: Fill out the cancellation form available on our website https://www.stereotech.ca/.

Refund Process:

Once your cancellation is confirmed, we will process your refund within  30 business days.
You will receive a confirmation email once the refund has been processed.

Contact Us:

For any questions or concerns regarding this policy, please contact our customer support team at info@stereotech.ca or 4379880458.